FAQs

You have the opportunity to receive at least 2 free samples of your choice with all orders placed on Mugler.co.uk. You can view the selection of available samples during checkout. After you have selected 2 samples, your samples will be automatically added to your shopping bag. If your order is not completed during this visit, the samples will be removed from your shopping bag and may no longer be available. Due to the limited nature of the free samples, we regret that we are unable to reship samples if they arrive damaged, if you received the wrong one, or if one is missing from your order. Substitutions will be made for out of stock samples. Only one of each sample can be added per order. These products and gifts are not redeemable for cash. If you do not wish to receive any sample, just click on “Close selection” at the top of the “Samples” list without choosing samples and go directly to checkout.

A contact phone number is required by most shipping carriers in the event of issues relating to your order. We will only use this information to respond to your requests and/or contact you, if necessary, about your order.

When you place an order at Mugler.co.uk, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. Your bank details are SSL encrypted and will never be kept or stored on the website without your consent.

If payment is declined, please contact your bank or credit card company first. Authorisation is between our banking provider and your financial institution. If you encounter any further difficulties or have any additional questions, please contact us using our online Contact form or alternatively call Mugler Customer Services on 0800 145 6682.

The following methods are accepted for payment:

• Visa
• MasterCard
• Maestro
• American Express Debit Cards
• PayPal

When your credit card is authorised, funds are put on hold until the transaction is completed. When the order is shipped, the payment will be processed.

Important information:
For your security, your billing name and address must match the credit card used for payment. We reserve the right to cancel any order that does not match this criterion.

For any technical difficulties you are experiencing with out website, please contact us using our online Contact form or alternatively call Mugler Customer Services on 0800 145 6682.

Your order number is in the confirmation email, in the My Account area in the section Order History and in the printed documents accompanying your shipment.

Once you have confirmed your order on our site, you will receive two emails. The first confirms your order has been received; this is also your receipt. The second email is sent as soon as your order has been picked up by the shipping carrier. It contains detailed shipping information and the tracking number for your order. You can check the status of your delivery by clicking on the “Tracking code” link. If you are registered you can also track the status of your order from your own personal area in "My Orders" section.

Once an order has been placed we are not able to amend or cancel the order as operationally we have a fast turnover for order processing. If you wish to cancel your order, you are able to refuse the order at the door when it is delivered. Once the parcel has been returned to us we can then begin the refund process. This does not affect your statutory rights. Please read our E-Commerce Terms & Conditions of Sale for further information.

Delivery times often vary. If you have any problems or do not receive your order by the date specified, please contact us using our online Contact form or alternatively call Mugler Customer Services on 0800 145 6682.

We are happy to rectify any errors. Please contact us using our online Contact form or alternatively call Mugler Customer Services on 0800 145 6682.

Please visit our returns policy for more information.

If you buy Mugler products from unauthorised retailers or other unauthorised sources, we regret that we cannot offer a refund or otherwise assist you with any problems that you may encounter.

We hope you are happy with your purchase. If you have changed your mind, you may return your order within 28 days in accordance with the Mugler Returns Policy, for a refund. Please visit our returns policy for more information. Funds will return in your account within 14 days.

If you buy Mugler products from unauthorised retailers or other unauthorised sources, we regret that we cannot offer a refund or otherwise assist you with any problems that you may encounter.

If an item arrives damaged or does not work properly, please contact us using our online Contact form or alternatively call Mugler Customer Services on 0800 145 6682.

The Circle is the MUGLER rewards program. Since Angel was first created and launched in 1992, The Circle has fostered privileged relationships with the brand's loyal customers.

As a member, you will enter a world of rewards. Joining the Circle gives you access to exclusive content, previews and offers. These are just a few of the many ways the Circle will reward you for being a loyal MUGLER Fan! Want to learn more? Discover the Circle.

You can become a member today by creating your online account and joining the Circle – don’t forget to subscribe to our newsletter to be the first to hear about new MUGLER products, offers, announcements and more.

A Unique Code is an 11-character code (e.g NHTSX9HZ9JC) printed on the inside flap of your MUGLER product box. Registering Unique Codes allows our Circle members to receive surprises throughout the year.

You can register your unique codes directly through the MUGLER website. It’s fast and easy: once you’ve created your account and joined the Circle, simply go to ‘register a unique code’ and enter the 11-character code printed on the inside flap of your MUGLER product box. Alternatively, if you are declaring a fountain refill, simply upload a photo of your receipt.

Make sure you enter a unique code with no spaces. Make sure you do not mistake any characters i.e. a 5 (five) for an S, a 2 (two) for a z, or a 0 (zero) for an O. If the problem persists, please contact the customer service team at [email protected]

E-gift cards, travel size products and samples do not have unique codes. All other MUGLER products should have a unique code inside the packaging. If you cannot locate the code on your product, please contact the customer service team at [email protected].

Are you sure your product came from a certified retailer? Feel free to call us on 0800 145 6682 or email at [email protected]. We’ll be happy to help.

When refilling your fragrance at The Fountain, you won’t receive a Circle Code. In this case, simply go to ‘register a unique code’ and upload a photo of your refill purchase receipt.

You must have an account to declare unique codes. If you have purchased a product and aren't a member of the Circle yet, simply create an account and join the Circle, then declare your product's unique code. 

If you have an online account, simply go to Register my Unique Code to be rewarded for your purchase. If you don't have an account, it's easy to create one. Just click the register link in the Sign In/Register area at the top right of the website homepage. Then enter a few personal details and click "Create an account and join the Circle”.

Inside the circle mag is an exclusive magazine designed and accessible only to Circle’s members. You will find news about the Brand, the Events and the Circle.

'My Community' is a forum where members can freely share their passion and expertise on MUGLER's products and its universe. Please note that we need some time to moderate the Community, your messages will be published within 48 hours.

The private data policy now operates under the GDPR legislation since 25th of May 2018. More information about our policy can be found on our website.

Feel free to call us on 0800 145 6682 or email at [email protected]. We’ll be happy to help.

By phone: For questions regarding the tracking of an order or return: 0800 917 1844.

Monday to Saturday 8am – 8pm.

Sunday 8am – 3pm.

Or have a question or comment? We love hearing from you! Complete the form here and a member of our Customer Care team will get back to you soon.

The information you supply is strictly confidential. It will only be used internally by Mugler for deliveries or customer service. Your credit card details are SSL-encrypted and will never be stored online or accessed without your permission.

All current MUGLER products are available for purchase on Mugler.co.uk. We do our utmost to ensure all our products are available, but items do occasionally go out of stock temporarily. Our Store Locator allows you to find one of our authorised retailers.

You can place an order without creating an account. Our registered users can track orders, review their order history and make orders without having to re-enter their details. This saves time every time you place an order. We recommend you click on "create an account & join the Circle". You will then join the Circle loyalty program and will be rewarded for your purchases. Discover the Circle.

You can change your password within the "My Account" area in "My Profile". Just click on "Change my password", enter your current password and your new one, and click on "Save changes".

The benefits of shopping online at mugler.co.uk include access to exclusive products and our engraving service, our 28 days return guarantee, dedicated customer service and of course the three complimentary samples you can choose with each order. You can also join our Circle loyalty program by registering and clicking on "create an account and join the Circle". As a member you'll be rewarded for your loyalty with The Circle Price discount on e-commerce order and the possibility to be automatically rewarded with The Circle throughout the year, following your unique codes and refill receipts at the Source registrations. Please remember to provide us with your Birthday and postal address in order to receive your rewards.

You can subscribe to the MUGLER newsletter either by clicking on the "newsletter" link at the top of a website page or by entering your email address in the field in the newsletter zone at the bottom of our web pages. You can also subscribe while creating an account.

You may choose whether or not you would like to receive emails from us. You may change your preferences with respect to email at any time by clicking the "unsubscribe" link at the bottom of every email you receive from us or by updating your personal data in the My Account section.

Please check our Privacy Policy.