Delivery Information

We are delighted to offer Free Standard UK Delivery on all orders. Our standard delivery is currently at 3-5 working days, please bear with us at this time. We are working with staff to ensure that social distancing and cleaning protocols are followed with strict site rules to protect everyone in our warehouse.

Currently Mugler.co.uk delivers within mainland UK and Northern Ireland. We now also ship to Guernsey and Jersey. Unfortunately we cannot deliver to the Scilly Islands, Southern Ireland or BFPO addresses or postal boxes.

MUGLER dispatches all parcels through Standard DPD.

Your order will be processed after your payment reservation has been approved and/or any other necessary verification has been completed. All other orders will be dispatched on the day that credit approval and/or other verifications are completed. During busy periods, please allow 1-3 working days for the dispatch of your order.

Once your order has been packed by our warehouse and is ready to ship, you will receive a dispatch confirmation email, alongside your DPD tracking reference number and delivery details that can be used on the DPD website or on the DPD Smartphone App.

On the morning of your delivery, DPD will contact you to advise your estimated one hour delivery window alongside the name of your driver. You will also be given the following options to choose, if required, which are accessible both online and via SMS:

  • Select an alternative delivery date
  • Have your parcel delivered to a nominated neighbour
  • Have your parcel left in a specified safe place
  • Or collect from your local shop.

A signature will be required upon receipt; if no one is available to sign for the parcel, a card will be left with information on how to arrange a redelivery or collection. An order can only be delivered to one address. If you require sending orders to multiple addresses you will need to place a separate order for each address.

You may wish to download the “YOUR DPD APP” which allows you to not only track your delivery but you are able to customise personal delivery preferences, change your delivery date and also receive notifications regarding your delivery.