Help

Privacy & Security | Privacy Policy

This Privacy Policy was updated on 11th April 2018.

 


1- Introduction

We place great importance on the protection of user’s privacy and its obligations in accordance with the legal provisions in force.

This Privacy Policy allows you to better understand the principles of data protection applied by Mugler. We invite you to read it before submitting your personal data.

Clarins (UK) Ltd. whose registered office is located 10 Cavendish Place, London, W1G 9DN and CFG whose registered office is located 9 rue du Commandant Pilot, 92200 Neuilly-sur-Seine, France are joint data controllers for the website www.mugler.co.uk. 

This Privacy Policy may be updated at any time by us. The date of the most recent revision will appear on this page. We suggest that you refer back to it on a regular basis.

Please note that by using the website www.mugler.co.uk.  , you authorize Mugler to collect, record, organize, store, use and/or transfer your personal data according to this Privacy Policy.

  

2- When do we collect your information?

We collect personal information from you when: 

- you visit our website;

- you create an account on our website;

- you make a purchase on our website;

- you subscribe to our newsletters;

- you sign up  for one of our loyalty programmes;

- you participate in special operations, in particular games, competitions, product tests, customers surveys or market researches;

- you share content on social networks such as Instagram, Facebook, Pinterest or Twitter using the hashtag #Mugler, #AuraMugler, #ListenToYourInstinct, #HateToLove, #AngelMuse, #MuglerAmen, #MuglerLesExceptions, #AngelStar, #AlienFeelExtraordinary, #MyMugler or other hashtags we offer;

- you are visiting one of our point of sale in our distribution network ;

- you contact us, in particular when you call or submit a request or a complaint to our Customer Service teams, when you rate or review our products and/or services or when you chat with other visitors in real time;

- you have given your consent to third parties to send us personal information about you.

 

3- What information do we collect about you?

We consider that all information that could identify you directly or indirectly are "personal information". We may mainly collect the following personal information:

  • information about your identity, in particular your gender, last name, first names, address, telephone numbers, email address, date of birth or age;
  • information about your payment method, in particular your credit card number and the expiration date;
  • information about commercial transactions, in particular transaction numbers, history of your purchases, your request or your communications with our Customer Service teams, your preferences and interests, your activity on the web or information about one of our loyalty programmes;
  • content information (photos, videos, reviews, comments, etc.) ;
  • information about your social media accounts (username, caption information, location, etc.), uploads and posts when you share content or use the hashtag #Mugler, #AuraMugler, #ListenToYourInstinct, #HateToLove, #AngelMuse, #MuglerAmen, #MuglerLesExceptions, #AngelStar, #AlienFeelExtraordinary, #MyMugler or other hashtags we offer;
  • recordings of telephone conversations to offer the best quality of service, in particular for the purpose of staff training and appraisal;
  • technical information, in particular your IP address or information about how your device navigates through our website;
  • other information you provide when you contact us or we have received from external providers.

   

4- Why is your personal information collected?

Personal information may be collected mainly for the following purposes:

  • Website administration and improvement of the quality of service. This processing is necessary for the purposes of the legitimate interest referred to above;
  • Processing of your orders and preorders (orders, pre-order, deliveries, invoices, after sales service, etc.). This processing is necessary for the performance of a contract to which you are party;
  • Customer        Relationship    Management (CRM), in particular to help us get to know you better and to provide you with personalized offers about our products and services (in particular by email, by SMS, on social networks or any other medium and by displaying targeted ads on websites and on social networks), to manage your membership to our Loyalty program and to analyse and anticipate market trends in order to best meet your needs. For these purposes, we may perform segmentation operations based on your preferences, interests and purchases behavior, analyse your browsing and requests on our website or perform any other actions to better qualify our database. This processing is made with your consent or is necessary for the purposes of the legitimate interest referred to above;
  • Social interaction. This processing is made with your consent;
  • When appropriate, prevention and fraud detection, crime and litigation management. This processing is necessary for the purposes of the legitimate interest referred to above;
  • Managing your request (samples, giving advice, participation in a promotional operation, complaints, right to access, rectify, object and remove, etc.). This processing is necessary to process your request; 
  • As otherwise permitted by law and/or if we need to notify to you from time to time.
  

5- Do we disclose your personal information? 

We never sell nor rent your personal information to other companies for marketing purposes.

Clarins is an international group that operates in many countries. The personal information we are collecting about you will be used by CFG and Clarins (UK) Ltd. and are likely to be communicated to other Clarins Group companies if necessary and in particular to our subsidiaries in France, South Africa, Germany, Australia, Austria, Benelux, Canada, China, South Korea, Dubai, Spain, Kong, Ireland, Italy, Japan, Malaysia, Mexico, Portugal, Russia, Singapore, Switzerland, United Kingdom and Taiwan.

It may also be shared with service providers chosen for their expertise and reliability and acting on our behalf and at our direction (order processing and fulfilment, secure payment, customer service management, maintenance and technical development operations, rate and reviews, analytics, management of digital campaigns, etc.). We authorize these service providers to use your personal information only to the extent necessary to perform services on our behalf or to comply with legal requirements and we strive to ensure that your personal information are always protected.

These third parties may be located in or out of the European Economic Area (EEA), including in countries that do not provide the same level of data protection as in your country of residence. In such a case, we will ensure that:

- we obtain your unambiguous consent to share your personal information with these third parties,

- we enter into appropriate data transfer agreements conforming to the Standard Model Clauses established by the European Commission,

- we comply with Binding Corporate Rules (BCR) approved by competent authorities;

- we ensure that those third parties comply with the  EU-U.S. Privacy Shield Framework and the Privacy Shield Principles regarding the collection, use, and retention of personal information transferred from the European Union to the U.S.

Finally, we may also transmit your personal information to local authorities if required by law or as part of an investigation and in accordance with applicable regulations.

 

6- How will we protect the information about you? 

We take appropriate technical and organizational measures, in relation to the nature of data and risks, to preserve the security and confidentiality of your personal information and, in particular, to prevent them from being altered, disclosed or transmitted to any unauthorized parties.

This may include practices such as limited access by members of staff who, by virtue of their duties, are authorized to access data, contractual guarantees in case of third-party provider, privacy impact assessments, internal reviews of our practices and privacy policies and/or implementation of physical and/or systematic security measures (secure access, authentication process, backup, antivirus, firewall, etc.).

 

7- What is our policy on minors?

This website www.mugler.co.uk is not aimed at minors.

 

We do not knowingly collect nor process personal information from minors. Assuming we would have knowledge of the collection of personal information from minors without prior authorization from the holder of the parental responsibility, we will take appropriate measures to contact the person and, if necessary, to delete this personal data from our servers and/or those of our service providers.

 

8- What is our cookies policy?

For more information on our Cookies Policy.

 

9- How are the contents you share on social networks using our hashtags managed?

You can choose to use our hashtags to tag your content on social networks such as Instagram, Facebook, Pinterest or Twitter.

 

By using these hashtags, you acknowledge and agree that your content may appear on our website and be used to refer to our products or services.

 

We remind you that the information you share on social networks can be consulted, used and saved by others around the world, in particular in countries without legislation guaranteeing an adequate level of protection of your personal information as defined in your country of residence.

 

We also draw your attention to the fact that when you submit content using one of our hashtags, your use of social networks is exclusively governed by the general conditions of these social networks. We invite you to read it and to refer to it regularly.

 

If you no longer want your content to appear on our site, please remove it from the social network or stop using hashtags.

 

   

10- For how long is your personal data kept?

We strive to keep your personal information only for the time necessary for the purposes set out in this privacy policy and in accordance with the provisions in force.

As a general rule:

- Customer / prospect data will be kept for three years from the date of collection or after the last contact or the end of the commercial relationship, unless it is opposed or requested to be deleted by you. At the end of this three-year period, we may make contact with you again in order to find out whether or not you wish to continue to receive marketing approaches. If no clear positive answer is given by you, your data will be deleted or archived in accordance with the provisions in force.

- Data relating to identity documents will be kept for one year in the event of exercise of the right of access, rectification, limitation, deletion or portability and three years in the event of exercise of the right to object.

- Data on credit cards will be deleted after the transaction or archived for evidence purposes in accordance with the provisions in force. Subject to your express consent, banking data may be kept until the expiration date of the credit card. We never store your visual cryptogram.

- Data to prove a right or a contract, or kept under compliance with a legal obligation can be archived in accordance with the provisions in force.

- Recordings of telephone conversations may be kept for up to six months.

   

 

11- What are your rights regarding your personal information and how do you contact us?

If you give us your email address, phone number or mailing address, you may receive emails, calls or periodic messages from us about our products, services or upcoming events. You can unsubscribe at any time from our mailing lists by contacting us at the address below or by following the link "unsubscribe" contained in each of our emails. You can also change your preferences at any time in your account.

In accordance with the provisions in force, you have a right to access, rectification, erasure and data portability of your personal data as well as a right to object and restriction of processing. You can also withdraw your consent at any time. To exercise these rights, you must send us a request accompanied with a copy of your identification document including your signature:

- By E-mail a request to the Customer Service;

- By writing to the following address: Clarins (UK) Ltd.,10 Cavendish Place, London, W1G 9DN

You will be informed of the actions to be taken as soon as possible and in any case no later than one month after your request. However we reserve the right not to respond to manifestly unfounded or vexatious requests.

In accordance with the provisions in force, you can also file a complaint with the competent authority responsible for data protection or lodge an appeal if your data are misused.

Please contact our contact point for data protection in UK or in France should you have any questions or comments in connection with this Privacy Policy:

Clarins (UK) Ltd.
FAO Director of Human Resources & Facilities,

10 Cavendish Place, London, W1G 9DN

Groupe Clarins
Direction Juridique / Délégué à la Protection des Données
12 avenue de la Porte des Ternes
75017 Paris
France

 

To access this content connect to the Circle!

Have you recently purchased a Thierry Mugler Parfums product?
Find the unique code located inside each Thierry Mugler Parfums product box. This code consists of 11 characters. Make sure you do not mistake a 5 (five) for an S, or a 0 (zero) for a D.

Are you a Circle member but have not yet created your online space?

A personal code is included with each mailing that we send you. This code replaces the unique code you used when you registered. It is very simple to use: just enter your personal code into the unique code field found on the Circle homepage. Should you have any questions, please feel free to contact our Customer Service Department by email at customer.relations@mugler.co.uk, or by phone at 01279 774 240 from Monday – Friday from 9.30am – 5.30pm.

Did you refill your bottle at The Source? Did the product you purchased not come with a unique code?

Keep your original receipt and send it to us by mail at the below mailing address, accompanied by a filled-out Circle card, which you may download and print by following the link below. You will receive a message from the Circle containing your personal code, which will allow you to create your online space.

Parfums Thierry Mugler
10 Cavendish Place
London W1G 9DN

Download the Circle card

Note: Once your space has been created a special Source section will allow you to register your refills with ease.

Are you about to place your first order through our online boutique?

Register for the Circle when placing your order.

Need more information?

Contact our Customer Service Department by email at customer.relations@mugler.co.uk, or by phone at 01279 774 240 from Monday – Friday from 9.30am – 5.30pm.

*Excludes make-up, the Mirror Mirror Collection, accessories, jewelry, and leather goods.

Discover the advantages of the Circle

Since Angel was first created and launched in 1992, The Circle has fostered privileged relationships with the brand's loyal customers. It has helped write the first chapter in a story that is constantly being reinvented while remaining dedicated to its core values:

  • Closeness and sharing

    Your opinion is valuable to us. This is why we have designed The Circle to be a unique space where we can listen to your comments about our perfumes, advertising campaigns…, so we can always help you go above and beyond your expectations!

  • Generosity

    Your loyalty is rewarded with:

    • - Trial Sizes of our perfumes
    • - Celestial Treat of £25 towards your next £100 order on mugler.com, earned by shopping at our online boutique.
  • Exclusivity

    You are an essential part of our story! Discover our fragrances before anybody else and access exclusive events.
    You'll always be the first to know...

The Circle, designed and created just for you…

How to register

MUGLER

Each MUGLER * product has a unique code printed on the inside flap of your MULER product box.

  • - Locate the of 11 characters unique code on the inside flap of your MUGLER product box.
  • - Make sure you enter your unique code with no spaces, in uppercase.
  • - Make sure you do not mistake a 5 (five) for a S, or a 0 (zero) for a D.

* Except samples, travel formats, makeup, Mirror Mirror Collection, accessories, ready to wear.

HOW SHOULD I PROCEED ?

If you refill your bottle at the Source and do not have a Unique Code or if you cannot register online: Register your purchase by using the following proof of purchase form and mail this to us along with your original receipt to:

MUGLER PARFUMS 10 CAVENDISH PLACE LONDON W1G9DN

The Customer Service team will take into consideration your mail and advise you on the next steps, although note this may take between 2-3 weeks. Once your account has been created a special Source section will allow you to register your refills with ease.