Returns | Information on Returns

Refunds will only be made against the original credit or debit card used.


If you require a product replacement because of a Thierry Mugler error (product damaged, wrong product shipped, faulty device/container) please send us back your products within 30 days of receipt. We will refund the cost of standard return delivery and send you a replacement order with free delivery.


If you require a full refund because of a Thierry Mugler error ( product damaged, wrong product shipped, faulty device/container) please send us back your products within 30 days of receipt. We will give you a full refund, including the delivery costs - provided that you have returned the goods to us in their original condition.


For the return of a Coffret or Beauty Set purchased Online, please note that you will be able to ask for a full refund only if you are returning all products from the set. However if one of the products is damaged, faulty or incorrect, please send it back for a free replacement. 


For the return of an order with a faulty texture/fragrance/allergy, please notify us immediately by calling our Thierry Mugler Customer Service Team on 01279 774240 or by e-mail at and we will explain to you how to return your products to our offices. 


If for any reason you are not entirely satisfied (product does not meet your expectations or you do not like the gift you’ve received), you may return any item in its original condition within 30 days from the day of receipt.  You will be refunded for your products and initial delivery costs. Please note that return costs won’t be reimbursed. 


Engraved items cannot be cancelled, refunded or exchanged unless they are defective or faulty.

We cannot accept items back that have been opened or used unless the product is damaged or defective.

This policy is only applicable to purchases made online at; we are unable to process returns for purchases made from any other outlet.

Please note that you must retain proof of postage for all returns.

Your return request will be processed promptly. 


Returns are processed within 5-6 business days of receipt.


An e-mail will be sent to confirm the receipt and processing of your return request.


If you have questions about returns, please contact our Customer Service Team by phone at 01279 774240 from 9:30am – 2:30pm (excluding bank holidays) or via e-mail at





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Have you recently purchased a Thierry Mugler Parfums product?
Find the unique code located inside each Thierry Mugler Parfums product box. This code consists of 11 characters. Make sure you do not mistake a 5 (five) for an S, or a 0 (zero) for a D.

Are you a Circle member but have not yet created your online space?

A personal code is included with each mailing that we send you. This code replaces the unique code you used when you registered. It is very simple to use: just enter your personal code into the unique code field found on the Circle homepage. Should you have any questions, please feel free to contact our Customer Service Department by email at, or by phone at 01279 774 240 from Monday – Friday from 9.30am – 5.30pm.

Did you refill your bottle at The Source? Did the product you purchased not come with a unique code?

Keep your original receipt and send it to us by mail at the below mailing address, accompanied by a filled-out Circle card, which you may download and print by following the link below. You will receive a message from the Circle containing your personal code, which will allow you to create your online space.

Parfums Thierry Mugler
10 Cavendish Place
London W1G 9DN

Download the Circle card

Note: Once your space has been created a special Source section will allow you to register your refills with ease.

Are you about to place your first order through our online boutique?

Register for the Circle when placing your order.

Need more information?

Contact our Customer Service Department by email at, or by phone at 01279 774 240 from Monday – Friday from 9.30am – 5.30pm.

*Excludes make-up, the Mirror Mirror Collection, accessories, jewelry, and leather goods.

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Since Angel was first created and launched in 1992, The Circle has fostered privileged relationships with the brand's loyal customers. It has helped write the first chapter in a story that is constantly being reinvented while remaining dedicated to its core values:

  • Closeness and sharing

    Your opinion is valuable to us. This is why we have designed The Circle to be a unique space where we can listen to your comments about our perfumes, advertising campaigns…, so we can always help you go above and beyond your expectations!

  • Generosity

    Your loyalty is rewarded with:

    • - Trial Sizes of our perfumes
    • - Celestial Treat of £25 towards your next £100 order on, earned by shopping at our online boutique.
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How to register


Each MUGLER * product has a unique code printed on the inside flap of your MULER product box.

  • - Locate the of 11 characters unique code on the inside flap of your MUGLER product box.
  • - Make sure you enter your unique code with no spaces, in uppercase.
  • - Make sure you do not mistake a 5 (five) for a S, or a 0 (zero) for a D.

* Except samples, travel formats, makeup, Mirror Mirror Collection, accessories, ready to wear.

I refilled my bottle in store at the Souce, how should I proceed ?

If you refilled your bottle at the Source and do not have a Unique Code or if you cannot register online: Register your purchase by using the following proof of purchase form and send this to us by mail, along with a copy of your original receipt to:


The Customer Service team will take into consideration your form and advise you on the next steps, although note this may take between 3-4 weeks. Once your account has been created a special Source section will allow you to register your refills with ease.