Help

Privacy & Security | Our Cookies Policy


 

This cookies policy was updated on 26th March 2018.

 

Mugler places great importance on the protection of user’s privacy and its obligations in accordance with the legal provisions in force.

While visiting our site mugler.co.uk, information about the browsing data we receive from your data terminal (computer, mobile, tablet, etc.) may be stored in "cookies" installed on your device.

This page makes it easier to understand how cookies works and how to manage your preferences.

 

 

1- What is a cookie?

 

A « cookie » is a text file that can be stored, subject to your consent, in a dedicated space on the hard drive of your data terminal at the time of your visit to an online service through your web browser. A cookie file allows the cookie issuer to identify the data terminal in which it is stored throughout the cookie's period of validity or registration.  Only the issuer of a cookie is likely to read or change the information contained in such cookie.

 

 

2- How are the cookies issued from mugler.co.uk used?

 

The cookies we use on our site

Subject to your choice to allow cookies, when you open our site, we may install various cookies in your data terminal allowing us to recognize your device’s browser for the duration of the cookies’ period of validity.

Cookies that we issue are used for the purposes described below:

- customize the presentation of our site to the display settings of your terminal (language, screen resolution, operating system, etc.) during your visit, based on your data terminal’s hardware, viewing software and video software;

- store information contained in any form that you fill out on our site (for registration or account access) or relative to any products, services or information you have chosen on our site (shopping cart contents, etc.);

- allow you access to restricted and personalized areas of our site, such as your account, based on user names, passwords and other data that you may have previously given us access;

- implement security measures, such as when you are asked to log in again to consents or a service after a certain period of time.

 

Cookies issued on our site by third parties

The issue and use of cookies by third parties are subject to the protection of privacy policies of these third parties.

We will notify you of the purpose of cookies known to us and of the ways that you can choose to accept or reject cookies.

- Analytics cookies

Our site may contain cookies issued by third parties such as audience measurement companies. For the duration of the cookie's period of validity, such cookies allow us to compile statistics and traffic volume and measure the use of the various sections of your site (headings and content visited, click streams) which helps us improve the value and usability of our services.

- Advertising cookies

Our site may contain cookies issued by third parties (communication agencies, providers of targeted advertising, etc.). For the duration of the cookie's period of validity, such cookies allow them to:

  • compile browsing data for data terminals that visit our site;
  • determine the advertising content likely to correspond to the interests of the user of the data terminal based on browsing data.

These cookies mainly depend on advertising agencies. We cannot list them exhaustively.

- Cookies due to integration of third party applications on our website

We are likely to include software applications from third parties on our site which allow you to share the content of our site with others or to inform others about your visit or your opinion on the content of our site. This is particularly the case with the "Share" and "Like" buttons on social networks like "Facebook", "Twitter", "LinkedIn "," Viadeo", etc.

The social networks that provide these button applications may use the button to identify you even if you have not used this button during your visit our site. Indeed, this type of button application may allow the social network concerned to track your browsing of our site, simply because your social network account was active on your data terminal (open session) during your visit to our site.

We have no control over the processes used by social networks to compile information about your visits to our site nor any related personal data they may have. We invite you to review the protection of privacy policies of these social networks in order to understand the purposes behind the collection of browsing data they can compile through such buttons, especially as regards advertising. The policies of social networks must allow you to exercise your personal choice through your account settings.

- « Flash » cookies using « Adobe Flash Player »

Adobe Flash Player"™ is an application that enables the rapid display of dynamic content using the "Flash" computer language. Flash and other similar applications store settings, preferences and usage date using a technology similar to cookies. However, "Adobe Flash Player" ™ handles this information through the use of an interface different from that provided by your browser.

If your data terminal is likely to view content developed with Flash technology, please access your Flash cookies management tool directly from the Adobe website at www.adobe.com

 

 

3- How to exercise your choice regarding cookies issued from mugler.co.uk?

 

You can exercise your choice at any time and change your choice as described below.

We remind you that the settings that you use are likely to change your internet browsing experience and the conditions of your access to any services requiring the use of cookies.

We assume no responsibility for consequences related to the degraded operation of our services resulting from us not being able to store or view the cookies necessary for the full functioning of our site and services.

The choices available to you through your browser

Each browser has a different way of managing cookies and cookie settings. The configuration of your browser is described in its help menu which will inform you of how to change your cookie settings.

- For Chrome™ : Support Chrome
- For Internet Explorer™ : Support Internet Explorer
- For Edge™ : Support Edge
- For Firefox™ : Support Firefox
- For Opera™ : Support Opera
- For Safari™ : Support Safari

Your choices expressed online through multi-sector initiatives

The digital advertising professionals of the European Association EDAA (European Digital Advertising Alliance), managed in France by the Interactive Advertising Bureau France, offers a website at Youronlinechoices.

Here you will find a list of the companies that belong to this initiative and which offer you the opportunity to accept or reject the cookies used by these companies to customize their advertisements to your browsing data: www.youronlinechoices.com

This is a centralized European interface that is shared by hundreds of internet advertising professionals allowing you to express your acceptance or rejection of cookies which may be used to customize the advertisements displayed on your data terminal to your browsing data. Note that this does not preclude the display of advertisements on the websites you visit. It will not block the technologies that can customize advertisements to your interests. 

This is a centralized European interface that is shared by hundreds of internet advertising professionals allowing you to express your acceptance or rejection of cookies which may be used to customize the advertisements displayed on your data terminal to your browsing data. Note that this does not preclude the display of advertisements on the websites you visit. It will not block the technologies that can customize advertisements to your interests. 

 

 

4- Further information about cookies

 

You can learn more about cookies in general and how to manage them by visiting www.aboutcookies.org

 

 

 

To access this content connect to the Circle!

Have you recently purchased a Thierry Mugler Parfums product?
Find the unique code located inside each Thierry Mugler Parfums product box. This code consists of 11 characters. Make sure you do not mistake a 5 (five) for an S, or a 0 (zero) for a D.

Are you a Circle member but have not yet created your online space?

A personal code is included with each mailing that we send you. This code replaces the unique code you used when you registered. It is very simple to use: just enter your personal code into the unique code field found on the Circle homepage. Should you have any questions, please feel free to contact our Customer Service Department by email at customer.relations@mugler.co.uk, or by phone at 01279 774 240 from Monday – Friday from 9.30am – 5.30pm.

Did you refill your bottle at The Source? Did the product you purchased not come with a unique code?

Keep your original receipt and send it to us by mail at the below mailing address, accompanied by a filled-out Circle card, which you may download and print by following the link below. You will receive a message from the Circle containing your personal code, which will allow you to create your online space.

Parfums Thierry Mugler
10 Cavendish Place
London W1G 9DN

Download the Circle card

Note: Once your space has been created a special Source section will allow you to register your refills with ease.

Are you about to place your first order through our online boutique?

Register for the Circle when placing your order.

Need more information?

Contact our Customer Service Department by email at customer.relations@mugler.co.uk, or by phone at 01279 774 240 from Monday – Friday from 9.30am – 5.30pm.

*Excludes make-up, the Mirror Mirror Collection, accessories, jewelry, and leather goods.

Discover the advantages of the Circle

Since Angel was first created and launched in 1992, The Circle has fostered privileged relationships with the brand's loyal customers. It has helped write the first chapter in a story that is constantly being reinvented while remaining dedicated to its core values:

  • Closeness and sharing

    Your opinion is valuable to us. This is why we have designed The Circle to be a unique space where we can listen to your comments about our perfumes, advertising campaigns…, so we can always help you go above and beyond your expectations!

  • Generosity

    Your loyalty is rewarded with:

    • - Trial Sizes of our perfumes
    • - Celestial Treat of £25 towards your next £100 order on mugler.com, earned by shopping at our online boutique.
  • Exclusivity

    You are an essential part of our story! Discover our fragrances before anybody else and access exclusive events.
    You'll always be the first to know...

The Circle, designed and created just for you…

How to register

MUGLER

Each MUGLER * product has a unique code printed on the inside flap of your MULER product box.

  • - Locate the of 11 characters unique code on the inside flap of your MUGLER product box.
  • - Make sure you enter your unique code with no spaces, in uppercase.
  • - Make sure you do not mistake a 5 (five) for a S, or a 0 (zero) for a D.

* Except samples, travel formats, makeup, Mirror Mirror Collection, accessories, ready to wear.

I refilled my bottle in store at the Souce, how should I proceed ?

If you refilled your bottle at the Source and do not have a Unique Code or if you cannot register online: Register your purchase by using the following proof of purchase form and send this to us by mail, along with a copy of your original receipt to:

MUGLER PARFUMS 10 CAVENDISH PLACE LONDON W1G9DN

The Customer Service team will take into consideration your form and advise you on the next steps, although note this may take between 3-4 weeks. Once your account has been created a special Source section will allow you to register your refills with ease.