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ORDER / WEBSITE QUESTIONS

          

 

 

Contact our Mugler Fragrances Customer Service team

Monday to Friday  9.00am – 5.30pm (excluding bank holidays).

 01279 774 240

@ customer.relations@muglerstore.co.uk

Please note, emails are responded to within 48 hours (working week only).

 

 
• Help you place your order
• Order modification
• Order tracking
• Comment or complaint about your last order
• Question about the website
• Question on an Online promotion or offer
• Subscribe or unsubscribe from the newsletter
• Returns policy

 

 

MUGLER CIRCLE

          

 

 

Contact our Mugler Circle Customer Service team with any queries.

Monday to Friday  9.00am – 5.30pm (excluding bank holidays).

 01279 774 240

@ customer.services.mugler.uk@clarins.com

Please note, emails are responded to within 48 hours (working week only).

 

 
• Password assistance
• Unique Codes
• Become a member
• Existing members

 

 

GENERAL INFORMATION

          

 

Contact our Customer Relations team for

 

 

 

 

 

 01279 774 240

@ customer.services@muglerstore.co.uk

Please note, emails are responded to within 48 hours (working week only).

           
• Product information
• The Circle
• General brand information
 

 

 

FASHION QUESTIONS

          

 

Contact our Mugler Fashion Customer Service team

 

@ info@mugler.net

 

 
 

 

Please state the purpose of your request as well as your complete personal information (first name, last name, address, phone number) so we can contact you as quickly as possible.

 

 

 

 

To access this content connect to the Circle!

Have you recently purchased a Thierry Mugler Parfums product?
Find the unique code located inside each Thierry Mugler Parfums product box. This code consists of 11 characters. Make sure you do not mistake a 5 (five) for an S, or a 0 (zero) for a D.

Are you a Circle member but have not yet created your online space?

A personal code is included with each mailing that we send you. This code replaces the unique code you used when you registered. It is very simple to use: just enter your personal code into the unique code field found on the Circle homepage. Should you have any questions, please feel free to contact our Customer Service Department by email at customer.relations@mugler.co.uk, or by phone at 01279 774 240 from Monday – Friday from 9.30am – 5.30pm.

Did you refill your bottle at The Source? Did the product you purchased not come with a unique code?

Keep your original receipt and send it to us by mail at the below mailing address, accompanied by a filled-out Circle card, which you may download and print by following the link below. You will receive a message from the Circle containing your personal code, which will allow you to create your online space.

Parfums Thierry Mugler
10 Cavendish Place
London W1G 9DN

Download the Circle card

Note: Once your space has been created a special Source section will allow you to register your refills with ease.

Are you about to place your first order through our online boutique?

Register for the Circle when placing your order.

Need more information?

Contact our Customer Service Department by email at customer.relations@mugler.co.uk, or by phone at 01279 774 240 from Monday – Friday from 9.30am – 5.30pm.

*Excludes make-up, the Mirror Mirror Collection, accessories, jewelry, and leather goods.

Discover the advantages of the Circle

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Since Angel was first created and launched in 1992, The Circle has fostered privileged relationships with the brand's loyal customers. It has helped write the first chapter in a story that is constantly being reinvented while remaining dedicated to its core values:

  • Closeness and sharing

    Your opinion is valuable to us. This is why we have designed The Circle to be a unique space where we can listen to your comments about our perfumes, advertising campaigns…, so we can always help you go above and beyond your expectations!

  • Generosity

    Your loyalty is rewarded with:

    • - Trial Sizes of our perfumes
    • - Celestial Treat of £25 towards your next £100 order on mugler.com, earned by shopping at our online boutique.

  • Exclusivity

    You are an essential part of our story! Discover our fragrances before anybody else and access exclusive events.
    You'll always be the first to know...

The Circle, designed and created just for you…

How to register

MUGLER

Each MUGLER * product has a unique code printed on the inside flap of your MULER product box.

  • - Locate the of 11 characters unique code on the inside flap of your MUGLER product box.
  • - Make sure you enter your unique code with no spaces, in uppercase.
  • - Make sure you do not mistake a 5 (five) for a S, or a 0 (zero) for a D.

* Except samples, travel formats, makeup, Mirror Mirror Collection, accessories, ready to wear.

I refilled my bottle in store at the Souce, how should I proceed ?

If you refilled your bottle at the Source and do not have a Unique Code or if you cannot register online: Register your purchase by using the following proof of purchase form and send this to us by mail, along with a copy of your original receipt to:

MUGLER PARFUMS 10 CAVENDISH PLACE LONDON W1G9DN

The Customer Service team will take into consideration your form and advise you on the next steps, although note this may take between 3-4 weeks. Once your account has been created a special Source section will allow you to register your refills with ease.