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Website Cookies

Mugler.com and Cookies

We use cookies on our websites. So that you can make full use of the personalised features on our website, your computer, mobile phone or other device (all referred to here as device) will need to accept cookies.

Cookies are small data files that your browser places on your device. A cookie itself does not contain or collect information. However, when it is read by a server via a web browser it can help a website deliver a more user friendly service – for example, remembering previous purchases or account details.

We use cookies in order to remember your choices, to give you a better user experience and improve our websites by providing content that’s more accurately suited to your needs.

This means we use cookies in order to remember:

Your browser settings, such as the type of browser you use and what plug-ins you have installed. Your shopping cart and shopping options. What products you view and buy in the shop so we can provide you with suggestions. Your movement on and usage of our sites. We do not collect personal data as part of this activity. We collect statistical data so we can optimize our site.

Some cookies last until you close your browser, others are stored for longer. Our maximum cookie age is 6 months.

Here you can see what cookies may be sent to your device by  Mugler.com and what we use each cookie for. You can set your browser to reject cookies (see the ‘Help’ menu of your browser to find out how to do this) but please keep in mind that if you do this, certain personalised features this website provides will not function properly.

When you are on Mugler.com you may notice that there is content from other websites, for example a video from YouTube or a store locator map from Google.  We may also provide you with the opportunity to share information with others using social networks such as Facebook. We add this content from time to time to improve the user experience.  As a result, you may be sent cookies from these other websites. Clarins (U.K.) Limited does not control these cookies and we suggest you check these third-party websites for more information about the cookies they use and how you can manage them.

Most browsers automatically accept cookies. You can prevent cookies from being stored on your computer or device by setting your browser to not accept cookies. Some browsers provide a mode where cookies are always deleted after a visit. This is referred to as In Private in Internet Explorer version 8 and newer; Incognito in Google Chrome version 10 and newer; Private Browsing in Firefox version 3.5 and newer; Private Browsing in Safari version 2 and newer and Private Browsing in Opera version 10.5 and newer.  If you wish to restrict, block or delete cookies from  Mugler.com – or any other website - you can use your browser to do this. Each browser is different so check the ‘Help’ menu of your particular browser to learn how to change your cookie preferences. Please keep in mind that if you do this, certain personalised features of Clarins (U.K.) Limited websites will not function properly.  

Cookies used on Mugler.com

See below for a list of the main cookies used by Mugler.com and what each is used for:

 

Cookie Name

What we use them for

Lifetime

Session cookie

These cookies are used to ensure the navigation of the customer on the site and do not store any personal information. 
They guarantee the proper behavior of some basic functionalities such as login, browsing, add product to basket , checkout. 
Their lifetime is all limited to the session of the user and does not persist in time.

One Session

Legacy Session cookie

Session https

Customer using Guest Checkout ("Anonymous Customers") tracking

This cookie remembers the preferences of a guest visitor.

Lifetime

Analytics cookie

Our business partner Coremetrics uses analytics software to analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. This information helps us to make improvements to our website, the shopping experience and marketing campaigns.

The data stored by these cookies can be seen only by the relevant teams at Clarins (U.K.) Limited and Coremetrics and never shows any confidential information.

Lifetime

Source Code cookie

This cookie helps us recognise if a visitor came from a specific campaign, so we can display the relevant campaign offer.

24 hours

Customer cookie (Remember me)

If a visitor selects the Remember Me option when logging on to the site, this cookie remembers the email address used. The website will show that email address in the login email address field on subsequent visits by the same visitor from the same device.

Lifetime

Auto open category

This cookie helps us recognise a visitor so we can display the Special Offer mega-menu only once per session.

One Session

Store locator cookie name

Mugler.com uses Google Maps to search for Mugler stores when using our Store Locator tool. Googles privacy policy: http://www.google.co.uk/intl/en/policies/privacy/

One Session

Layout Controller

This cookie helps us recognise which browser a visitor is using so we can display an optimized website layout.

One Session

Google Affiliate Network

Mugler.com will sometimes advertise using an external company to deploy cookies from our advertising partners listed. These are used to help us and our advertisers see which advertisements visitors click on and interact with. Each individual advertiser uses its own tracking cookies and the data taken is not interchangeable. No confidential information is taken.

31 days

Link Share
Trade Doubler
Cheetah Mail
Double-Click/Kenshoo
Affiliates Come and Stay
Lengow

Mugler.com will sometimes advertise using an external company to deploy cookies from our advertising partners listed. These are used to help us and our advertisers see which advertisements visitors click on and interact with. Each individual advertiser uses its own tracking cookies and the data taken is not interchangeable. No confidential information is taken.

30 days
30 days
Session
3 years/90 days
One Session
30 days

Share Tools

Where  Mugler.com uses the opportunity to ‘share’ content with friends through social networks - such as Facebook - you may be sent cookies from these websites. Clarins (U.K.) Limited does not control the dissemination of these cookies and we suggest you check the third-party websites for more information about their cookies and to manage them.

Facebook privacy policy:
http://www.facebook.com/policy.php
YouTube privacy policy:
http://www.google.co.uk/intl/en/policies/privacy/

 

 

 

 

Further information about cookies

You can learn more about cookies in general and how to manage them by visiting www.aboutcookies.org

 

To access this content connect to the Circle!

Have you recently purchased a Thierry Mugler Parfums product?
Find the unique code located inside each Thierry Mugler Parfums product box. This code consists of 11 characters. Make sure you do not mistake a 5 (five) for an S, or a 0 (zero) for a D.

Are you a Circle member but have not yet created your online space?

A personal code is included with each mailing that we send you. This code replaces the unique code you used when you registered. It is very simple to use: just enter your personal code into the unique code field found on the Circle homepage. Should you have any questions, please feel free to contact our Customer Service Department by email at customer.relations@mugler.co.uk, or by phone at 01279 774 240 from Monday – Friday from 9.30am – 5.30pm.

Did you refill your bottle at The Source? Did the product you purchased not come with a unique code?

Keep your original receipt and send it to us by mail at the below mailing address, accompanied by a filled-out Circle card, which you may download and print by following the link below. You will receive a message from the Circle containing your personal code, which will allow you to create your online space.

Parfums Thierry Mugler
10 Cavendish Place
London W1G 9DN

Download the Circle card

Note: Once your space has been created a special Source section will allow you to register your refills with ease.

Are you about to place your first order through our online boutique?

Register for the Circle when placing your order.

Need more information?

Contact our Customer Service Department by email at customer.relations@mugler.co.uk, or by phone at 01279 774 240 from Monday – Friday from 9.30am – 5.30pm.

*Excludes make-up, the Mirror Mirror Collection, accessories, jewelry, and leather goods.

Discover the advantages of the Circle

Since Angel was first created and launched in 1992, The Circle has fostered privileged relationships with the brand's loyal customers. It has helped write the first chapter in a story that is constantly being reinvented while remaining dedicated to its core values:

  • Closeness and sharing

    Your opinion is valuable to us. This is why we have designed The Circle to be a unique space where we can listen to your comments about our perfumes, advertising campaigns…, so we can always help you go above and beyond your expectations!

  • Generosity

    Your loyalty is rewarded with:

    • - Trial Sizes of our perfumes
    • - Celestial Treat of £25 towards your next £100 order on mugler.com, earned by shopping at our online boutique.
  • Exclusivity

    You are an essential part of our story! Discover our fragrances before anybody else and access exclusive events.
    You'll always be the first to know...

The Circle, designed and created just for you…

How to register

Each MUGLER * product has a unique code printed on the inside flap of your MULER product box.


- Locate the of 11 characters unique code within your MUGLER product box.

- Make sure you enter your unique code with no spaces.

- Make sure you do not mistake a 5 (five) for an S, or a 0 (zero) for a D.

* Except samples, travel formats, makeup, Mirror Mirror Collection, accessories, ready to wear.

HOW SHOULD I PROCEED ?

If you refill your bottle at the Source and do not have a Unique Code or if you cannot register online: Register your purchase by using the following proof of purchase form and mail this to us along with your original receipt to:

MUGLER PARFUMS 10 CAVENDISH PLACE LONDON W1G9DN

Once processed by our team, you will receive a message from The Circle containing your unique code, which will allow you either create an account on the CIRCLE or will allow you to register your points. The Customer Service team will take into consideration your mail and advise you on the next steps, although note this may take between 2-3 weeks. Once your account has been created a special Source section will allow you to register your refills with ease.