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Mugler.com | Delivery information 


Currently Mugler.co.uk delivers within mainland UK and Northern Ireland. We now also ship to Channel Islands, Guernsey, Jersey, Isle of Man. Unfortunately we cannot deliver to the Scilly Islands, Southern Ireland or BFPO addresses or postal boxes.

 

All deliveries are made by our courier DPD; your delivery will be fully tracked with updates by email and SMS (if you provide a mobile number) throughout the dispatch and delivery of your order.

 

SERVICE

PRICE

TIMING

STANDARD DELIVERY

FREE

2-4 working days (2-5 working days for Northern Ireland, Scottish Highlands and Channel Islands)

 


On the morning of your delivery, DPD will contact you to advise your estimated one hour delivery window alongside the name of your driver. You will also be given the following options to choose, if required, which are accessible both online and via SMS:

 

Select an alternative delivery date
Have your parcel delivered to a nominated neighbour
Have your parcel left in a specified safe place
Or collect from your local shop.
 

A signature will be required upon receipt; if no one is available to sign for the parcel, a card will be left with information on how to arrange a redelivery or collection. An order can only be delivered to one address. If you require sending orders to multiple addresses you will need to place a separate order for each address.

 

Your order will be processed after your payment reservation has been approved and/or any other necessary verification has been completed. To be dispatched on the same day, your order must be submitted and such approval and verifications completed by no later than 2:00pm Monday to Friday (excluding bank holidays). All other orders will be dispatched on the day that credit approval and/or other verifications are completed, unless the same takes place after 2:00pm, in which case the order will be dispatched on the following working day. However during busy periods, please allow 1-3 working days for the dispatch of your order.

 

Deliveries to some remote addresses may require up to 3 additional days.

 

Once your order has been packed by our warehouse and is ready to ship, you will receive a dispatch confirmation email, alongside your DPD tracking reference number and delivery details that can be used on the DPD website or on the DPD Smartphone App.

 

You may wish to download the “YOUR DPD APP” which allows you to not only track your delivery but you are able to customise personal delivery preferences, change your delivery date and also receive notifications regarding your delivery. 

 

 

 

 

 

 

 

To access this content connect to the Circle!

Have you recently purchased a Thierry Mugler Parfums product?
Find the unique code located inside each Thierry Mugler Parfums product box. This code consists of 11 characters. Make sure you do not mistake a 5 (five) for an S, or a 0 (zero) for a D.

Are you a Circle member but have not yet created your online space?

A personal code is included with each mailing that we send you. This code replaces the unique code you used when you registered. It is very simple to use: just enter your personal code into the unique code field found on the Circle homepage. Should you have any questions, please feel free to contact our Customer Service Department by email at customer.relations@mugler.co.uk, or by phone at 01279 774 240 from Monday – Friday from 9.30am – 5.30pm.

Did you refill your bottle at The Source? Did the product you purchased not come with a unique code?

Keep your original receipt and send it to us by mail at the below mailing address, accompanied by a filled-out Circle card, which you may download and print by following the link below. You will receive a message from the Circle containing your personal code, which will allow you to create your online space.

Parfums Thierry Mugler
10 Cavendish Place
London W1G 9DN

Download the Circle card

Note: Once your space has been created a special Source section will allow you to register your refills with ease.

Are you about to place your first order through our online boutique?

Register for the Circle when placing your order.

Need more information?

Contact our Customer Service Department by email at customer.relations@mugler.co.uk, or by phone at 01279 774 240 from Monday – Friday from 9.30am – 5.30pm.

*Excludes make-up, the Mirror Mirror Collection, accessories, jewelry, and leather goods.

Discover the advantages of the Circle

Since Angel was first created and launched in 1992, The Circle has fostered privileged relationships with the brand's loyal customers. It has helped write the first chapter in a story that is constantly being reinvented while remaining dedicated to its core values:

  • Closeness and sharing

    Your opinion is valuable to us. This is why we have designed The Circle to be a unique space where we can listen to your comments about our perfumes, advertising campaigns…, so we can always help you go above and beyond your expectations!

  • Generosity

    Your loyalty is rewarded with:

    • - Trial Sizes of our perfumes
    • - Celestial Treat of £25 towards your next £100 order on mugler.com, earned by shopping at our online boutique.
  • Exclusivity

    You are an essential part of our story! Discover our fragrances before anybody else and access exclusive events.
    You'll always be the first to know...

The Circle, designed and created just for you…

How to register

Each MUGLER * product has a unique code printed on the inside flap of your MULER product box.


- Locate the of 11 characters unique code within your MUGLER product box.

- Make sure you enter your unique code with no spaces.

- Make sure you do not mistake a 5 (five) for an S, or a 0 (zero) for a D.

* Except samples, travel formats, makeup, Mirror Mirror Collection, accessories, ready to wear.

HOW SHOULD I PROCEED ?

If you refill your bottle at the Source and do not have a Unique Code or if you cannot register online: Register your purchase by using the following proof of purchase form and mail this to us along with your original receipt to:

MUGLER PARFUMS 10 CAVENDISH PLACE LONDON W1G9DN

Once processed by our team, you will receive a message from The Circle containing your unique code, which will allow you either create an account on the CIRCLE or will allow you to register your points. The Customer Service team will take into consideration your mail and advise you on the next steps, although note this may take between 2-3 weeks. Once your account has been created a special Source section will allow you to register your refills with ease.